Los ciudadanos cuando emprenden un viaje se convierten en viajeros o pasajeros, y son considerados a todos los efectos como usuarios, por lo que tienen reconocidos una serie de derechos contemplados en la normativa vigente y, especialmente, en el Real Decreto Legislativo 1/2007, de 16 de noviembre, Texto Refundido de la Ley General para la Defensa de los Consumidores y Usuarios (LGDCU).

En este texto se trata de dar a conocer a sus lectores, profesionales del derecho o particulares interesados en este asunto, los aspectos y detalles de los diferentes medios de transporte, así como su régimen jurídico y la normativa básica que rige su funcionamiento, poniendo especial detalle en los derechos y las recomendaciones a seguir por los usuarios de estos transportes al utilizar estos para sus desplazamientos.

El libro está compuesto por cinco capítulos o apartados, en los que se tratan aspectos generales, las agencias de viaje, contratación a través de internet, forma de dirimir los conflictos como el Sistema Arbitral de Consumo, la navegación aérea, el transporte terrestre en sus diferentes modalidades como transporte en autobús, en ferrocarril, metro, taxi, alquiler de vehículos con o sin conductor, el transporte marítimo y fluvial de pasajeros, los viajes combinados, y otras cuestiones importantes sobre los derechos y las obligaciones de los viajeros.

Se hace mención también a la legislación española y de la Unión Europea aplicable, que afecta a los derechos de los viajeros y pasajeros de los diferentes tipos de viajes, a la normativa y las recomendaciones que lo rigen, así como a la jurisprudencia del Tribunal Supremo español, del Tribunal Constitucional, las Audiencias Provinciales y del Tribunal de Justicia de la Unión Europea.

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